We hope you love everything you choose from our store! We’re committed to delivering high-quality, personalized products that meet your expectations.
Return
• Regular Design Items: These can be returned. A $4.99 restocking fee per parcel will be deducted from your initial payment amount..
• The original shipping cost (if any) is non-refundable in most cases.
• The discount amount should be deducted from initial payment amount when the order reached free shipping condition.
• Customized Items: Due to the personalized nature, these items are non-returnable.
Exchange
If you notice any unacceptable imperfections in our products or find that the size isn’t quite right, please don’t hesitate to reach out. We’d be happy to assist with an exchange. For more information, check out our Exchange Policy.
Lost or Damaged Packages
• Tracking Stopped for Over 15 Days: We’ll provide a full refund or a replacement order.
• Delivered but Not Received: Please provide video evidence or a lost package letter from the courier company to receive a full refund or a replacement.
• Damaged Items: Take photos or videos of the package and damaged items when they arrive, and contact us for assistance.
For more details, please check out our Return/Refund Policy
