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Last Updated: [01/07/2023]

[Multicustomize] ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you consent to the practices described in this policy.

 

INFORMATION WE COLLECT

1. Personal Information

When you use our services, we may collect personal information that you provide voluntarily, including but not limited to:

  • Name
  • Contact information (e.g., email address, phone number, shipping address)
  • Personal images or photographs

 

2. Usage Data and Cookies

We may also collect information about your usage of our website through cookies and similar tracking technologies. This information may include your IP address, browser type, operating system, referral source, and pages visited.

 

USE OF INFORMATION

1. Providing Personalized Services

We use the personal information you provide to personalize and fulfill your orders, communicate with you regarding your purchases, and deliver a tailored customer experience.

 

2. Privacy Protection and Data Security

We prioritize the privacy and security of your personal information. We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Your personal images will be treated with utmost care and will only be used for the purpose of creating the personalized products you request.

 

3. Retention and Removal of Personal Images

All personal images uploaded by customers will be stored securely during the production process. Once the products have been produced and delivered, we will promptly and completely remove all personal images from our systems.

 

INFORMATION SHARING

1. Third-Party Service Providers

We may engage trusted third-party service providers to assist us in operating our website, processing payments, fulfilling orders, and providing other related services. These service providers are obligated to keep your information confidential and only use it for the purposes specified by us.

 

2. Payment Processing

All payments made through our website are processed by our parent company, MADTIMES E COMMERCE LTD. By making a payment, you acknowledge and agree that MADTIMES E COMMERCE LTD is responsible for processing and accepting all payments on our behalf. Your payment information will be subject to MADTIMES E COMMERCE LTD's privacy policy and terms of service.

 

3. Legal Compliance

We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, government inquiry, or subpoena.

 

YOUR RIGHTS

1. Access, Correction, and Deletion

You have the right to access, update, correct, or delete your personal information in our records. You can do so by logging into your account or contacting us directly. We will make reasonable efforts to fulfill your request, subject to any legal or legitimate business requirements.

 

2. Marketing Communication

With your consent, we may use your contact information to send you promotional emails or newsletters about our latest products, offers, and updates. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.

 

DATA TRANSFERS

As a global business, we may transfer your personal information to locations outside of your country for storage, processing, and other purposes. We take appropriate safeguards to ensure the protection of your information in accordance with applicable data protection laws.

 

CHILDREN'S PRIVACY

Our website is not intended for children under the age of [16]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will promptly take steps to delete that information.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or sending a direct notification. Please review this policy periodically for any updates.

 

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [cs@multicustomize.com].