Order Exchange Policy

While we encourage buyers to carefully review their orders before checking out, we understand that mistakes can happen. If you have accidentally selected the wrong sizes or models for your personalized items, we are happy to assist you in exchanging them for the correct ones. Customized products are unique, so we’d like to clarify our exchange terms to avoid any misunderstandings:

1. Free Exchange: We allow free exchanges for styles, sizes, patterns, or customized ideas within 2 days of placing your order, as this is the time needed for production. Our exchange policy permits changes or corrections for any errors found before the product has been produced.
2. 50% Additional Charge: If your items have already been produced (more than 2 days after placing your order) but have not yet been shipped, we can assist with reproducing your order with a 50% charge of the original payment. The original payment remains non-refundable. This fee covers the expenses incurred in processing and preparing the customized items.
3. 80% Additional Charge: If your order has already shipped or if you realize an error caused by the buyer after receiving the items, we can create a new order to replace the original at 80% of the initial cost. The original payment remains non-refundable. This charge accounts for the costs associated with producing and shipping a new item.

Imperfection Notice

Before shipping, all products undergo thorough inspection and quality control to minimize imperfections. Our team carefully reviews each item to ensure it meets our standards of excellence. However, please note that minor imperfections may still be present despite our best efforts.

To initiate an exchange, please contact our customer service team within [2 days] of receiving your order. We will provide you with further instructions on how to proceed with the exchange process. If you have any questions or concerns about our exchange policy, please don’t hesitate to contact us for assistance.