Shipping and Delivery
We ship worldwide to over 20 countries. Shipping rates and estimated delivery times will be displayed at checkout. We currently ship to major regions such as the U.S., United Kingdom, Canada, Australia, and many European and Asian countries.
Shipping Methods
We offer Standard and Expedited Shipping to various countries. Shipping costs vary based on your location and chosen shipping method.
- Standard Shipping: Free for orders over $59, otherwise $6.
- Expedited Shipping: Free for orders over $250, otherwise $15.
Please note that shipping carriers may include USPS, Royal Mail, Poste Italiane, La Poste, Deutsche Post, AU Post, Canada Post, DHL, UPS, FedEx, and others.
Delivery times
Standard shipping typically takes 6 - 13 business days and the processing time is estimated at 2 days, so the whole shipping time would take 8 - 15 days. Expedited shipping takes 5 - 7 business days and the processing time is estimated at 2 days, so the whole shipping time would take 7 - 9 days. Delivery times may vary based on your location. Below the sheet is the range of delivery times for each country, please note.
| Country | Standard Shipping | Expedited Shipping |
| United States | 8 - 12 days | 7 - 9 days |
| Canada | 8 - 15 days | 7 - 10 days |
| Germany | 8 - 12 days | 7 - 9 days |
| Australia | 8 - 12 days | 7 - 9 days |
| United Kingdom | 8 - 9 days | 7 - 8 days |
| Mexico | 8 - 12 days | 7 - 9 days |
| Belgium | 8 - 12 days | 7 - 9 days |
| Luxembourg | 8 - 12 days | 7 - 9 days |
| France | 8 - 12 days | 7 - 9 days |
| Austria | 8 - 15 days | 7 - 10 days |
| Switzerland | 8 - 15 days | 7 - 10 days |
| Italy | 8 - 12 days | 7 - 9 days |
| Spain | 8 - 12 days | 7 - 9 days |
| Portugal | 8 - 12 days | 7 - 9 days |
| Japan | 8 - 9 days | 7 - 8 days |
| South Korea | 8 - 9 days | 7 - 8 days |
| United Arab Emirates | 8 - 12 days | 7 - 9 days |
| Qatar | 8 - 13 days | 7 - 10 days |
| Kuwait | 8 - 13 days | 7 - 10 days |
| Saudi Arabia | 8 - 15 days | 7 - 10 days |
| Singapore | 8 - 9 days | 7 - 8 days |
| Thailand | 8 - 9 days | 7 - 8 days |
| Vietnam | 8 - 9 days | 7 - 8 days |
| Malaysia | 8 - 9 days | 7 - 8 days |
Customs Duties
All shipments are delivered Duty Unpaid (DDU). This means that any applicable import duties and taxes are the responsibility of the recipient and must be paid upon delivery.
Please note that expedited shipping methods may increase the likelihood of customs duties being applied, as these shipments are often classified as commercial imports. To minimize the risk of customs fees, we recommend standard shipping for most orders.
Delivery Restrictions
- Carrier Limitations: Our carriers cannot guarantee delivery to all addresses. Please provide a complete and accurate address, including street number and building number (if applicable).
- Unsupported Addresses: We do not ship to APO/FPO/DPO addresses or P.O. Boxes (except for standard shipping within the US).
- Accurate Information: We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
- Negligent Behavior: We cannot offer refunds for failed deliveries due to customer negligence, such as providing incorrect information.
- Order Fulfillment: Once your order is shipped, it cannot be retrieved.
Correcting Order Information:
If you notice an error in your order information before it ships, please contact us immediately at support@multicustomize.com with your order number and the correct information.
Lost Packages:
If your tracking information has not been updated for over 15 days, you are eligible for a full refund or a replacement order.
If tracking information shows your package as delivered but you haven't received it, please obtain a "lost package" letter from the courier company and contact us at support@multicustomize.com.